Terms &
Conditions

1. Products & Pricing

• All prices are in MYR and may change at any time without prior notice.
• Photos are for illustration purposes only. Actual products may vary in presentation, colour and packaging.
• Product availability may vary by outlet.

2. Orders & Payment

• Orders are confirmed only upon successful payment.
• Once payment is received and preparation begins, orders cannot be cancelled, modified or refunded.
• We reserve the right to reject or cancel an order due to stock issues, system errors or pricing inaccuracies.

3. Pickup & Delivery

• Pickup and delivery times are estimates only. Delays may occur and do not entitle the customer to refunds.
• For delivery orders, responsibility for the product passes to the delivery partner once it leaves our outlet.
• Cha In Café is not liable for spillage, melting, temperature changes or delays caused by delivery providers or third parties.

4. Refunds & Replacements

All sales are final. Refunds or replacements will only be considered in cases of:

• Wrong item provided
• Missing item
• Verifiable product defect at pickup

Taste preference, change of mind or personal expectations are not grounds for refunds. See our Refund & Returns Policy for full details.

5. Allergies & Dietary Information

• Customers are responsible for reviewing product descriptions and allergen information before ordering.
• Cha In Café will not be liable for allergic reactions or dietary concerns not disclosed prior to purchase.

6. Promotions, Vouchers & Discounts

• All promotions, vouchers and discounts are subject to specific terms and may be withdrawn at any time.
• Vouchers and promotional items are non-refundable and non-exchangeable.

7. Liability Limitation

To the fullest extent permitted by law, Cha In Café, its affiliates and employees shall not be liable for any indirect, incidental or consequential damages arising from use of our products, services or website.

Maximum liability, if any, shall not exceed the purchase price of the affected order.

8. Intellectual Property

All trademarks, logos, images and content on chaincafe.my are the property of Cha In Café and may not be used without prior written consent.

9. Governing Law

These Terms & Conditions are governed by the laws of Malaysia. Any disputes will be resolved exclusively in the courts of Johor, Malaysia.

10. Changes to Terms

Cha In Café reserves the right to update these Terms & Conditions at any time without prior notice. Continued use of our website or services indicates acceptance of the updated terms.