Cha In Café

Refund &
Returns Policy

Last updated: 19 August 2025

At Cha In Café 茶颖, all beverages are freshly handcrafted to order. Due to the nature of fresh food and drinks, all sales are final once preparation has begun.

1. Eligibility for Refund or Replacement

Refunds or replacements will only be considered for:

Preparation error — the item received differs from the order placed.
Missing item — an item paid for was not provided.
Product defect — a clear, verifiable quality issue at the time of pickup.

Taste preference, personal expectations, change of mind or requests made after preparation are not eligible.

2. Reporting Timeframe

All issues must be reported immediately upon pickup or delivery, or within one hour of receiving your order. Claims beyond this timeframe will not be entertained because drinks are perishable and quality cannot be verified later.

3. Delivery Orders

Once an order leaves our outlet and is handed to the delivery provider, Cha In Café bears no responsibility for spillage, temperature changes, delays or mishandling.
Any dispute regarding late or mishandled delivery should be directed to the relevant delivery platform.

4. Refund Method

Approved refunds are issued only as store credit or a voucher for future purchases.
Cash refunds are not available except where required by law.

5. Non-Refundable Items

Customised beverages, special promotions, free gifts and vouchers.
Allergic reactions or dietary issues — customers must review product descriptions and allergen notes before ordering.

6. How to Report an Issue

Contact us immediately via WhatsApp.
Provide your order ID or receipt and clear photos of the issue, if applicable.
Our team will review and respond within 24 hours.

7. Final Decision

All refund or replacement decisions are made at the sole discretion of Cha In Café management.